Terms of Service

Last updated: 17 July 2026

Welcome to ArloTag. These terms govern your use of arlotag.app and our physical tags, operated by the individual trading as “ArloTag” (a sole trader based in the United Kingdom) (“we”, “us”). Contact: helloarlotag@gmail.com.

1. What ArloTag does

ArloTag provides QR-code tags and a web service that lets a finder of a lost item contact its owner. We are a communication tool — we do not guarantee any lost item will be recovered.

2. Your account & tags

You are responsible for the information you add to your tag, your PIN, and keeping your login secure. You must not use ArloTag for anything unlawful, harmful, or to harass others.

3. Buying tags & products

Prices are shown in GBP. Physical tags are printed and posted by us; delivery times are estimates. Custom and bulk orders are quoted before payment. Payment is processed securely by Stripe; we do not store card details.

4. Refunds & cancellations

Under the UK Consumer Contracts Regulations, for standard (non-personalised) physical items you may cancel within 14 days of receiving them for a refund. Personalised or custom-made items (for example Custom Tag IDs, or engraved/stitched products made to your specification) and any digital tag files supplied immediately are, by their nature, non-refundable once production has begun or the digital file has been delivered, except where the item is faulty. This does not affect your statutory rights.

5. Messages & content

Finders may send messages and photos. You are responsible for how you use any contact details shared with you. We may remove content that is abusive or unlawful.

6. Liability

ArloTag is provided "as is." To the fullest extent permitted by law, we are not liable for lost items, missed messages, or indirect losses. Nothing limits liability that cannot be limited by law.

7. Changes

We may update these terms; significant changes will be posted here. Continued use means acceptance.

8. Governing law

These terms are governed by the laws of England and Wales.

Privacy Policy

Last updated: 17 July 2026

This policy explains how the individual trading as “ArloTag” (a UK sole trader) ("we") handles your personal data. We are the data controller. Contact: helloarlotag@gmail.com.

1. What we collect

• Owners: email, optional phone, your tag messages, PIN, optional profile photo, delivery address for orders.
• Finders: the message you send, and any name/contact/photo/location you choose to add (all optional and voluntary).
• Automatic: scan counts and basic technical data needed to run the service.

2. Why we use it

To connect finders with owners, fulfil and post orders, provide your dashboard, and improve the service. Our legal bases are performance of a contract and legitimate interests.

3. Sharing

When a finder sends a message, the details they choose to share are shown to the tag owner — that is the core purpose. We use Supabase (database/hosting), Netlify (hosting), and Stripe (payments) as processors. We do not sell your data.

4. Storage & security

Data is stored securely via our providers, on servers in the EU/EEA. We take reasonable measures to protect it but no system is perfectly secure.

5. Your rights (UK GDPR)

You may request access, correction, deletion, or export of your data, and object to processing. Email helloarlotag@gmail.com. You can also complain to the ICO (ico.org.uk).

6. Retention

We keep data while your tag is active and as needed for orders/legal reasons, then delete it. You can ask us to delete your tag and data at any time.

7. Cookies

We use only minimal essential browser storage to keep you signed in to your tag during a session. We do not use advertising or third-party tracking cookies. If we add analytics in future, we will update this policy and add a cookie notice.

8. Children

ArloTag is not intended for children under 16 to register as owners without a parent/guardian.