You attach an ArloTag (a QR-code sticker or tag) to anything you'd hate to lose — keys, bag, laptop, water bottle. If someone finds it, they scan the QR with any phone camera (no app needed), which opens your tag's page. They can send you a message, share their location, or offer to return it. You get an email straight away and see the message on your dashboard.
No. That's the whole point. Any phone camera can scan the QR — Android, iPhone, tablets. It opens in the web browser and works instantly. The easier we make it for finders, the more likely your stuff comes back.
Three things, instantly: (1) A brand-new tag is created for you in our system. (2) You immediately see a printable QR on screen — stick it on anything you want to protect today. (3) You get an email with the same tag as a backup. Meanwhile, we print your durable physical sticker and post it to you within a few working days. Same tag ID, tougher build — perfect for daily-use items.
Not a problem. Log into your dashboard with your PIN, go to the QR tab, and download or reprint your tag as many times as you like — the QR code stays the same. You can also order more durable versions from the in-app shop.
Only what you choose to share. Your email is never shown publicly. Your phone number is hidden by default (you can toggle it on in Edit Tag if you want finders to be able to call you). Finders see your public message and can send you a message anonymously — they don't get your details unless you reply.
Yes, anytime. Open your tag's page, enter your PIN, and use the Edit Tag tab to change your public message, private instructions, contact details, item list, or profile photo. Changes are live instantly.
Email us at helloarlotag@gmail.com with your tag ID and we'll verify and reset it for you.
Yes — ArloTag works anywhere in the world. The finder page even auto-offers 11 languages (English, French, German, Spanish, Italian, Portuguese, Arabic, Chinese, Japanese, Hindi, Russian). Perfect for travel.
Your tag ID is yours forever — there's no subscription. The physical stickers we send are weather-resistant and last for years of normal use. Print-at-home stickers depend on your printer and where you put them; for outdoor or heavily-handled items, we recommend one of our durable formats from the shop.
Yes. For standard (non-personalised) items, you have 14 days from receipt to cancel for a refund, under UK Consumer Contracts Regulations. Personalised items like Custom Tag IDs, engraved products, or digital tag files that have already been supplied are non-refundable once made or delivered, unless the item is faulty. Email us and we'll sort it fairly.
Standard tags are printed and posted within 2 working days, and typically arrive within 3–5 working days in the UK. International delivery varies. You can watch the progress of your order in the Orders tab of your dashboard — we mark it Preparing → Shipped → Delivered as it moves.
Yes. All payments are processed by Stripe, one of the world's most trusted payment providers. We never see or store your card details. Stripe supports card, Apple Pay, Google Pay, and more.
Yes — for £29 you can request a personalised code (like a private number plate) such as AT-MILO-2024 or SARAH-KEYS. Use the "Check" button to see if your desired ID is available or get alternative suggestions. We review and approve each one before creating it.
Only you. Your dashboard is protected by a 4-digit PIN that only you know. Messages from finders are private to you — nobody else, including us, casually reads them.
Only what's needed: your email, optional phone number, the messages sent to your tag, your PIN (encrypted), and delivery address for orders. Full details are in our Privacy Policy.
Yes, at any time. Email us at helloarlotag@gmail.com and we'll delete your tag and all associated data, in line with UK GDPR.